Privacy Policy

1. Information We Collect

We may collect the following categories of information:

2. How We Use Information

We may use personal information to:

• Provide, manage, and improve our services
• Schedule and conduct customer interviews
• Record, edit, produce, deliver, and publish approved video content
• Communicate with clients and video participants
• Respond to questions and service requests
• Prepare proposals, process orders, and collect payment
• Send service-related messages and project updates
• Send marketing communications where permitted by law
• Personalize and improve our website
• Measure website traffic and marketing performance
• Protect against fraud, misuse, and security threats
• Maintain business and financial records
• Enforce our agreements and protect our legal rights
• Comply with legal and regulatory obligations

3. Cookies and Analytics

We may use cookies, pixels, analytics services, and similar technologies to operate our website, remember preferences, understand how visitors use the site, and measure the effectiveness of our marketing.

You can limit cookies through your browser settings. Disabling cookies may affect certain website functionality.

If we use third-party advertising or analytics platforms, those providers may collect information according to their own privacy policies.

4. How We Disclose Information

We do not sell personal information for money.

We may disclose information to:

• Website hosting, software, analytics, scheduling, communication, payment, and cloud-storage providers
• Video production professionals, editors, contractors, and other providers helping us deliver services
• Professional advisers such as attorneys, accountants, and insurers
• Government authorities or other parties when required by law
• A buyer, successor, or other relevant party in connection with a merger, financing, sale, reorganization, or transfer of some or all of our business
• Other parties when you request, direct, authorize, or consent to the disclosure

Service providers are permitted to access information only as reasonably necessary to perform services on our behalf.

5. Publication of Customer Stories

Customer story videos are generally created for public marketing use. With the applicable authorization, completed videos and related excerpts may be displayed or distributed through websites, social media, advertisements, email campaigns, video platforms, presentations, and other marketing channels.

Once content is published publicly, other people may view, share, download, copy, or republish it in ways that Territory.io cannot fully control. The permitted use of a particular video may also be governed by the applicable service agreement, participant release, or client instructions.

6. Email and Text Communications

We may use the contact information you provide to respond to inquiries and send project-related or marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe link in an email or contacting us. Even if you opt out of marketing, we may continue sending non-promotional messages relating to an active project, transaction, or business relationship.

If you expressly agree to receive text messages from Territory.io, we may send messages concerning your inquiry, appointment, project, or services. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive marketing text messages is not a condition of purchase.

We do not sell or share mobile opt-in information with third parties for their independent marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be shared with any third parties, except providers that help deliver the messaging service.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage our business relationship, maintain business and legal records, resolve disputes, enforce agreements, and comply with applicable law.

Project files, recordings, and completed videos may be retained for production, revision, backup, portfolio, or recordkeeping purposes, subject to applicable agreements and participant permissions.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. Nevertheless, no website, transmission method, or storage system can be guaranteed to be completely secure.

9. Your Privacy Choices and Rights

Depending on where you live, you may have the right to request that we:

• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Provide a portable copy of certain information
• Explain the categories of information we collect and disclose
• Restrict or object to certain uses of information
• Allow you to withdraw previously provided consent
• Honor applicable rights concerning targeted advertising, sharing, or the sale of personal information

We do not discriminate against individuals for exercising applicable privacy rights.

To submit a request, contact us using the information below. We may need to verify your identity before completing a request. Certain information may be exempt from a request when retention is permitted or required by law.

10. Children's Privacy

Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without appropriate authorization.

If a minor appears in a customer story or other video, the client and Territory.io should obtain any consent or release required from the minor's parent or legal guardian.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.

12. International Visitors

Territory.io is based in the United States. If you access our website or provide information from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the effective date at the top of this page. Material changes may also be communicated through our website or another appropriate method.

14. Contact Us

For questions or privacy requests, contact: